Hotel Alpenhof - E-mail schreiben +4364125646
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Booking information

arrival and departure

On arrival your room will be at your disposal at 15:00 o’clock, on departure day until 11:00 o’clock.

Booking without dinner

If you prefer to book your room „just with breakfast” the daily price will be reduced by Euro 20,00 per person.

Children reduction in the hotel room of the parents (2 full payers)

Children reduction depends on season.

Additional facilities
  • Ski- and ski shoe room with shoe dryer
  • Wellness area with indoor pool and sauna
  • Tennis court
  • Sun terrace
  • Panorama yard
  • Hotel bar
  • Conference room
Additional charge for apartments for half board or breakfast in the hotel

Extended half board per adult and day €  45,-
Extended half board per child and day € 22,-
Breakfast per adult and day € 18,-
Breakfast per child and day € 10,-

Parking space

There are enough parking spaces at your disposal (free of charge).

Pets

Pets are allowed on request. We charge per pet € 18,- per night. Huge dogs are just allowed on request; please take your own dog blanket and basket with you. We thank you for your understanding that your dears have not entry to all of our hotel rooms. We reserve our right to put a possibly extra cleaning on your account.

Smoking

We thank you for your understanding that we have non-smoker rooms. Smokers can smoke outside.

Internet

You have free access to the W-LAN in the whole hotel.

Deposit  & Reservation

To make your booking perfect we ask for a deposit. After receipt of the deposit your reservation is binding. The rest amount is to be paid in the hotel. Reservations are just accepted in written form. The deposit can be kept in case of a cancellation or be given as voucher for your next journey to our hotel.

Bank account

Volksbank St. Johann in Pongau
ACCT: 311 04 334
BLZ: 45010
IBAN: AT 97 4501 0000 3110 4334
BIC: VBOEATWWSAL

Payment

We accept payment in cash, Maestro Card and credit cards (MasterCard and Visa).

Cancellation conditions

WINTER

Free – Cancellation guarantee – COVID-19

We guarantee safety for your cancellation until 48 hours before arrival:

if a travel warning or stately quarantine arrangement for your journey back to home exists 48 hours before arrival.

If you are positiv tested of Covid-19, the Corona lights are red in the Region of Pongau or if its not possible to ski due to Covid-19.

 

The deposit you have already made will be converted into a voucher that can be redeemed at any time and without limit.In the event of short-term cancellation, as well as late arrival and early departure, we charge 100% of the total amount.

 

SUMMER

cancellation fee for all other reasons

if you cancel 30 days before arrival date – cancellation free of costs

if you cancel 29 – 14 days before arrival date – 60 % of the booking rate will be calculated

if you cancel 13 – 6 days before arrival date – 70 % of the booking rate will be calculated

if you cancel within 5 days before arrival date – 100 % of the booking rate will be calculated

if you don’t arrive or cancel on the date of arrival – 100 % of the booking rate will be calculated

 

Place of jurisdiction is St. Johann in Pongau. The Austrian Hotel Regulation‘s booking conditions are valid.

Journey costs/ travel insurance

A booking is a contract. By cancellation, late arrival and departure prior maturity cancellation fees will be charged. We do understand changes due to personal reasons (illness, accidents,..) for that reason we suggest you the European Travel insurance.

 

To avoid financial losses in such an event, we recommend you take out a travel cancellation insurance. Our partner is the European Travel Insurance, which provides various insurance policies to suit your needs.

 

Below you find further information regarding the insurance policy.

 

European Travel Insurance Company

Please note that you have to take out the insurance policy immediately, once the booking has been definitely confirmed. Otherwise, the insurance may not provide coverage until 10 days after the policy has been taken out.

Diverse

All prices are in EURO. Changes and errors are excepted.

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