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flexible cancellation conditions
Travel precautions and cancellation conditions

Dear guests,

we are looking forward to welcoming and pampering you soon.

3-G RULE AS OF 22.02.2022

From Tuesday, 22 February 2022, the following rules will apply to entry into Austria, regardless of the country from which entry is made:

 

  • 3G proof requirement (vaccinated, recovered or tested) for entry from all countries. The regulation does not apply to entry from
    a virus variant area.
  • Under 12-year-olds are exempt from the 3G detection requirement.
  • If there is no proof of 3G on entry, registration must be carried out and a ten-day quarantine period must be entered. Quarantine ends upon receipt of a negative test result.

 

  • Validity of tests on entry into Austria:
    PCR tests must not be older than 72 hours.
    An antigen test must not have been taken more than 24 hours ago.
    Home tests are NOT valid for entry!

FFP2 masks are mandatory in the Austrian hotel industry!

FROM 5 MARCH 2022 FURTHER RELAXATIONS

Night catering, stand-up catering and bar operations will be permitted again.

Can I cancel the holiday due to Covid?

As all Corona rules fall on 05 March 2022, we recommend that you take out travel insurance, as a Covid illness is treated as an illness and is therefore insured.

Therefore, a cancellation free of charge is not possible.

The European Travel Insurance also offers coverage in case of a Covid-19 illness and even in case of quarantine!

This insurance is automatically offered with every booking.

 

General cancellation conditions

If something comes up, you can cancel your reservation free of charge up to 40 days before arrival.

If you have to cancel later, we will charge you the following amount

from 39 to 31 days before arrival 40 % of the tour price

from 30 to 8 days before arrival 70 % of the tour price

from 7 days before arrival or in case of no-show 90 % of the tour price as cancellation fee.

 

To fix the booking we ask you for a deposit. Upon receipt of the deposit, your reservation is considered binding. The remaining amount will be paid on site. Reservations are only accepted in writing. The deposit will be retained in case of cancellation or credited for the next holiday!

A booking is a contract. By cancellation, late arrival and departure prior maturity cancellation fees will be charged. We do understand changes due to personal reasons (illness, accidents,..) for that reason we suggest you the European Travel insurance.

 

BETTER – TAKE PRECAUTIONS:

 

Do you have to cancel or break off a trip because of Covid-19? Then the European travel insurance (when taking out a Hotel Cancellation Plus or Hotel Cancellation Premium insurance) will pay the cancellation and trip interruption fees in the following cases

 

– If you fall ill with Covid-19 (before the start of the trip or on vacation)

– If a close relative or someone living with you in your household falls ill with Covid-19 and your presence at home is urgently needed

– If you have a fever and suspected corona, even if your test result is negative later.

– If you have a positive test result without symptoms

– If a close relative in the shared household is ill and you have to be quarantined

 

Not covered are cancellation fees

– if you are classified as a risk person and do not want to travel for fear of infection

– if you do not make the trip because you would have to go into an officially imposed quarantine when you return

– in the event of border closures, officially imposed hotel closures, lock down by the government in the event of a second wave.

 

Please remember that the insurance has to be taken out immediately with your deposit to the hotel or with the hotel’s firm commitment, otherwise the insurance is only valid 10 days after conclusion.

 

BUT: Should there be a second wave with governmental hotel lock down, no cancellation fees will be charged by our hotel.

 

To avoid financial losses in such an event, we recommend you take out a travel cancellation insurance. Our partner is the European Travel Insurance, which provides various insurance policies to suit your needs.

 

Below you find further information regarding the insurance policy.

 

European Travel Insurance Company

Please note that you have to take out the insurance policy immediately, once the booking has been definitely confirmed. Otherwise, the insurance may not provide coverage until 10 days after the policy has been taken out.

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