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TRAVEL INSURANCE & CANCELLATION TERMS

Dear guests,

we are looking forward to welcome you soon.

 

But what if something comes up? Please find below our cancellation conditions.

What is required for a stay?

  • When entering for the first time, the 3-G rule applies. If the validity expires during the stay, new proof must be provided.
  • For the use of the culinary offer in hotels and accommodation establishments, the regulations of the catering trade apply. For the use of gastronomy, wellness and fitness offers, the 3-G rule must be observed.

Can I enter Austria?

Do I have to go into quarantine after entering Austria?

  • NO! No longer from 19 May 2021. Persons who have been vaccinated, tested or have recovered may enter Austria without quarantine (except for high-risk countries with a high incidence).
  • No needs of the facial mask in all areas where the rules of 3-G (full vaccination, recovery or active negative test) is obligatory
  • The facial mask is needed in all shop of the daily life
  • Children until the 12th birth day are liberated of the facial mask obligation!
  • You find HERE the current status of the rules

In the event of a border closure or travel warning, you can cancel or rebook your holiday free of charge up to 24 hours before arrival. Cancellation is also possible if you have a positive Corona result, in this case please send your segregation notice that you have received from your authority.

 

Cancellation fee 

 

if you cancel 30 days before arrival date – cancellation free of costs

if you cancel 29 – 14 days before arrival date – 60 % of the booking rate will be calculated

if you cancel 13 – 6 days before arrival date – 70 % of the booking rate will be calculated

if you cancel within 5 days before arrival date – 100 % of the booking rate will be calculated

if you don’t arrive or cancel on the date of arrival – 100 % of the booking rate will be calculated

 

 

Free – Cancellation guarantee – COVID-19

 

The deposit you have already made will be converted into a voucher that can be redeemed at any time and without limit.In the event of short-term cancellation, as well as late arrival and early departure, we charge 100% of the total amount.

 

Place of jurisdiction is St. Johann in Pongau. The Austrian Hotel Regulation‘s booking conditions are valid.

In the event of a border closure or travel warning, you can cancel or rebook your holiday free of charge up to 24 hours before arrival. Cancellation is also possible if you have a positive Corona result, in this case please send your segregation notice that you have received from your authority.

 

Cancellation fee

if you cancel 3 months before arrival date – cancellation free of costs

if you cancel until 1 month before arrival date – 40 % of the booking rate will be calculated

if you cancel until 1 week before arrival date – 70 % of the booking rate will be calculated

if you cancel within 1 week before arrival date – 90 % of the booking rate will be calculated

if you don’t arrive or cancel on the date of arrival – 100 % of the booking rate will be calculated

 

 

The deposit you have already made will be converted into a voucher that can be redeemed at any time and without limit.In the event of short-term cancellation, as well as late arrival and early departure, we charge 100% of the total amount.

A booking is a contract. By cancellation, late arrival and departure prior maturity cancellation fees will be charged. We do understand changes due to personal reasons (illness, accidents,..) for that reason we suggest you the European Travel insurance.

 

BETTER – TAKE PRECAUTIONS:

 

Do you have to cancel or break off a trip because of Covid-19? Then the European travel insurance (when taking out a Hotel Cancellation Plus or Hotel Cancellation Premium insurance) will pay the cancellation and trip interruption fees in the following cases

 

– If you fall ill with Covid-19 (before the start of the trip or on vacation)

– If a close relative or someone living with you in your household falls ill with Covid-19 and your presence at home is urgently needed

– If you have a fever and suspected corona, even if your test result is negative later.

– If you have a positive test result without symptoms

– If a close relative in the shared household is ill and you have to be quarantined

 

Not covered are cancellation fees

– if you are classified as a risk person and do not want to travel for fear of infection

– if you do not make the trip because you would have to go into an officially imposed quarantine when you return

– in the event of border closures, officially imposed hotel closures, lock down by the government in the event of a second wave.

 

Please remember that the insurance has to be taken out immediately with your deposit to the hotel or with the hotel’s firm commitment, otherwise the insurance is only valid 10 days after conclusion.

 

BUT: Should there be a second wave with governmental hotel lock down, no cancellation fees will be charged by our hotel.

 

To avoid financial losses in such an event, we recommend you take out a travel cancellation insurance. Our partner is the European Travel Insurance, which provides various insurance policies to suit your needs.

 

Below you find further information regarding the insurance policy.

 

European Travel Insurance Company

Please note that you have to take out the insurance policy immediately, once the booking has been definitely confirmed. Otherwise, the insurance may not provide coverage until 10 days after the policy has been taken out.

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