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TRAVEL INSURANCE & CANCELLATION TERMS

Dear guests,

 

we are looking forward to welcome you soon.

 

But what if something does come up? Then you can cancel your reservation free of charge up to 1 month before arrival.

 

If you have to cancel later, we charge 70% of the travel price one month to seven days month before arrival. If you cancel in the last week before arrival we charge Euro 90 % of the travel price.

If you cancel on the day of arrival or do not arrive at all, 100% of the travel price will be charged as cancellation fees; always provided that we are not able to sell your room.

If your room is resold, we will issue you a voucher for the value of the deposit paid, which you can redeem at any time at Gut Berg Naturhotel.

 

Place of jurisdiction is St. Johann. The booking conditions according to the Austrian Hotel Regulations apply.

 

COVID-19:

 

WINTER CANCELLATION CONDITIONS

 

Book your vacation in a relaxed manner!

 

We offer a free cancellation until 48hrs before arrival if the cancellation is related to Covid-19 (quarantine, travel warning).

 

BETTER – TAKE PRECAUTIONS:

 

Do you have to cancel or break off a trip because of Covid-19? Then the European travel insurance (when taking out a Hotel Cancellation Plus or Hotel Cancellation Premium insurance) will pay the cancellation and trip interruption fees in the following cases

 

– If you fall ill with Covid-19 (before the start of the trip or on vacation)

– If a close relative or someone living with you in your household falls ill with Covid-19 and your presence at home is urgently needed

– If you have a fever and suspected corona, even if your test result is negative later.

– If you have a positive test result without symptoms

– If a close relative in the shared household is ill and you have to be quarantined

 

Not covered are cancellation fees

– if you are classified as a risk person and do not want to travel for fear of infection

– if you do not make the trip because you would have to go into an officially imposed quarantine when you return

– in the event of border closures, officially imposed hotel closures, lock down by the government in the event of a second wave.

 

Please remember that the insurance has to be taken out immediately with your deposit to the hotel or with the hotel’s firm commitment, otherwise the insurance is only valid 10 days after conclusion.

 

BUT: Should there be a second wave with governmental hotel lock down, no cancellation fees will be charged by our hotel.

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