TRAVEL INSURANCE & CANCELLATION TERMS
TRAVEL INSURANCE AND CANCELLATION TERMS
CANCELLATION TERMS – NEW
We are looking forward to welcoming you soon and pampering you at our hotel.
For summer and autumn bookings 2020 (adjusted due to COVID-19)
Due to the current and uncertain situation, we have changed the cancellation policy in favor of our guests:
- If the Covid-19 measures are maintained, cancellations up to 48 hours before arrival are free of charge. Please send them in written form.
- The deposit you have already made will be converted into a voucher that can be redeemed at any time and without limit.
- In the event of short-term cancellation, as well as late arrival and early departure, we charge 100% of the total amount.
Unforeseen circumstances may occur before or during your stay, requiring a cancellation or early departure.
To avoid financial losses in such an event, we recommend you take out a travel cancellation insurance. Our partner is the European Travel Insurance, which provides various insurance policies to suit your needs.
Below you find further information regarding the insurance policy.
European Travel Insurance Company
Please note that you have to take out the insurance policy immediately, once the booking has been definitely confirmed. Otherwise, the insurance may not provide coverage until 10 days after the policy has been taken out.